Serving the IT needs of ChARM customers nationwide
Do these “why” questions sound familiar?
Why is my internet so slow?
Why can’t I get my printer to connect?
Why is my laptop dropping access to my EMR?
How do I make sure that we are HIPAA compliant?
How do I protect my systems from malware?
Solve your “Whys” with a partner.
ChARM Health has partnered with Scantron Technology Solutions, an IT service provider, to alleviate all the “whys” that can happen day to day outside of your software. We’re a preferred support provider for ChARM Health customers nationwide. In fact, we support more than 2,300 physician practices in total. Through our remote and onsite support, remediation, planning, and proactive maintenance, you can maintain a secure, highly available, and highly performing infrastructure.
“Scantron Technology Solutions (STS) is a full service provider who can handle the needs of a customer that has little to no IT staff or those that need to supplement their current support team. With over 160 company employed field service personnel and a state-of-the-art Network Operations Center; STS is committed to providing top notch service to even the smallest of independent medical practices.
Your ChARM Health Team is confident that Scantron Technology Solutions meets the needs of our medical practices that need support with IT requirements, great or small.”
– Venky Chellappa, VP of Sales
Delegate your IT to-do list to an expert
We’ll assess your total IT environment and suggest options to improve your technology’s performance and availability. Our services cover these requirements and more:
- Network, WiFi, internet
- End user devices, smart phones, POS terminals
- Multi-function printers, Zebra printers
- Cloud apps, Office 365 (including migrations)
- Security, backup and recovery
Request a consultation below and we’ll contact you to schedule one.
Any time we buy a new computer or have an issue, for example, if we can’t connect to a printer, or a PC crashes, Scantron is ready to help. We’ve had very good response times. They look at the whole environment, not just the wireless network or the PCs. It’s good to know we can make just one call to start diagnosing and resolving any issues. Scantron takes ownership of any issue. The answer is never, “We don’t know, we can’t help you,” but it’s rather, “We’ll get it fixed.”
There was no way we could open a satellite office in Florida without STS helping us to get it up and running.
For us, it was a no-brainer. We’d free our IT staff to get back to the work that adds value to our company, and we’d reduce printer downtime and the last-minute rush to get toner where it needs to go. The service is consistently so outstanding that we don’t hear much about it. They respond quickly and they get the job done.
Use One Provider for All Network, Cloud and Device Support
With our affianceSUITE® subscription service, enable anyone in your practice to make one phone call to handle any IT performance and availability problem. We’ll proactively monitor your systems to minimize downtime and support everything you have. All for a fixed monthly fee.