You need the same basic information technology that any other organization has.
However, you want to keep your IT staff levels right where they are. Through a fixed-cost, full-service support model, you can tap a responsive team of experts who share your goals for security, performance, and availability.
Get enterprise-quality IT support without the overhead of an IT department. The affianceSUITE solution handles everything from fixing a frozen computer to monitoring your systems to providing email services. As a subscription-based program, this one-cost, one-stop solution helps you take action and control your variable costs. With unlimited access to our responsive team, you can be confident that your needs are completely taken care of.
What We Offer
The affianceSUITE® service package includes:
“Scantron brings such a breadth and depth of knowledge that it’s like having a whole team available—there’s no way we could have hired someone for what we’re paying. And their passion for what they do is inspiring. I know I’m getting expert-level support.”
“We plan to keep asking Scantron Technology Solutions for additional services until we find something they can’t do. We haven’t found it yet.”
“Scantron has passed all our tests and we’re able to go about our business. That’s exactly the way I like it.”
“I don’t want to spend time managing my technology. I’m in the seafood business, not the IT business. I just want my systems to work.”
“We really appreciate the Scantron team—they are very responsive to issues. We’ve been working with the team for more than a decade. They always provide solutions to problems that we need solved.”
We’re probably up nine or ten percent this year, compared to last year. And, of course, there are myriad reasons for that, but I have to give credit for at least part of it to our new efficiencies and the support we’ve gotten in implementing them.
In this industry, the normal IT budget is usually about 3.7 percent of sales. Our budget is probably about 1.8 percent.
We’ve had compliments from other people in the building products industry on our technology. For us being based in South Dakota, our technology is probably much more advanced than that of people in bigger markets.
We can handle some things, but once it gets beyond us, it goes to you guys. Our branch offices submit their service tickets to you directly. I don’t even get their ticket numbers anymore because I just know Scantron is going to handle it.
The service is great and everyone is very responsive and knowledgeable. We know we are going to get what we need with Scantron. You always speak to someone who listens to your needs and wants to help you find the best solution.
There was no way we could open a satellite office in Florida without STS helping us to get it up and running.
I think the most important piece is that when we call and say we’ve got a problem, it’s usually fixed within a day or the next day. They have a complete and total knowledge of what’s going on here. The amount of knowledge in that call center is pretty extreme.
So many companies in technology today have taken the human relationship side out of taking care of their customers. Scantron has never done that and has stuck with their core ethical values. Thus, from following those ideals they have retained us as a customer. I would strongly recommend them.
We don’t stop there.
Customized affianceSUITE solutions and enhanced services are also available. Create the support solution you need for productivity, enhanced security and reporting, unified communications, cloud and/or hosted services, and colocation.
Trust your core productivity applications to Scantron as well. Not only are we a Microsoft Gold Certified Partner, but Scantron is also a leading implementer of Microsoft Office 365.