Are Your Customers Fully Engaged?
The Gartner Group reports that fully engaged banking customers represent a 37% increase in annual revenue. How can you tell whether customers are fully engaged? Ask them!
AllianceLink® Financial is a comprehensive, multi-channel employee and customer engagement solution that takes Customer Experience Management from theory to practice.
Through a series of research-based surveys, financial institutions can measure, monitor, and improve customer and employee experiences, leading to long-term profitable growth for the company.
AllianceLink Financial goes beyond traditional surveys to improve the overall customer experience in your financial institution by providing:
- Ongoing measurement of the customer experience including customer and employee satisfaction, loyalty, and advocacy
- Trending analysis for tracking performance over time
- Specific product or service enhancements
- Increase in cross-selling success rates
- Problem resolution to increase employee and customer retention
- Account holder profiles to identify differences in financial goals, banking preferences, and service expectations by demographic group
- Comparison of performance across other industry benchmarks, branches, or departments to emulate “best practices”