How Higher Education leaders achieved Automated Efficiency with Scantron.

St. John's University transformed their course evaluation process by moving to Class Climate, reducing report delivery time from six months to a real-time, fully automated, and paperless 'culture of assessment'.
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3,000+

Evaluations per Semester

100%

Online & Paperless

20,000+

Students Served
Higher Education

St. John's University

Digital

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The Challenge

St. John's used a paper-based evaluation system that caused delays of up to six months. The workload was too much for one person, costs were high, and the university wanted to 'go green'.

What We Did

Implemented Class Climate to centralize the process, allowing one person to manage 3,000+ course evaluations across five campuses with real-time tracking and standardized reporting.

The process is so smooth and fast that both students and faculty know we are committed to not only collecting but also using course feedback.

Amy Filadelfo
Assistant Director, Office of Institutional Research

The results

The implementation of Class Climate transformed St. John’s evaluation process into a centralized, paperless "culture of assessment". By automating the workflow, the university reduced report delivery time from six months to nearly instantaneous feedback, allowing faculty to track response rates in real time. This shift not only supported the university’s green initiatives but also resulted in an ongoing increase in both the quantity and quality of student feedback, ensuring that stakeholders felt heard and invested in the process.

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