- Who is involved in managing course quality?
- What issues do they typically care most about?
- Which metrics should you track?
You can’t improve training if you can’t measure it. Developing effective, actionable training evaluations – whether the training is for employees, partners, or customers – requires making informed decisions and assumptions about what constitutes “good training” and what performance standards in training can be expected.
Identify and understand the key stakeholders involved in course quality management. The choice of survey instruments—along with the organizational, trust-building measures to embed evaluations into a Quality Management process—is critical to better decision making and validating assumptions.
Learn how Scantron commercial customers have effectively developed, delivered and reported on training effectiveness, as well as a wide variety of instruments including evaluations and engagement surveys. Once implemented, there are effectively no limits to the surveys that can be developed and administered.
About the presenters
Tony Bell serves as the Director of Presales Services with Scantron Corporation. Tony has served in customer service and implementation roles before leading the technical sales team to blend customer needs with the company’s products and services. He started his career in public education nearly 25 years ago and has been with Scantron the past 15 years.
Marty Connolly is a 30 year veteran of the Scantron Corporation. Marty started as a Sr. Field Technician and has advanced to Sr. Pre-Sales Engineer supporting the Scantron sales force. Advancing through the ranks of technician, trainer, quality assurance and for the last 20 years part of the sales team, Marty brings a unique depth of product knowledge and customer focus.