For community banks, outsourcing IT service and support is par for the course. To maintain a low overhead, they leverage service providers to support their core application infrastructure and maintain the network. Unfortunately, in practice, ordinary IT service and support providers – and even a few who specialize in financial institutions – may lack the ability to liaison with core app providers, to cope with remediating risks, or to support the full range of technology.

Questions include:

  • What do community banks and credit unions really gain by outsourcing IT support?
  • What’s the value of audit remediation and what is the process?
  • What are the most common pen test exceptions that require remediation? How can FI’s prevent them?
  • Where do most IT service providers drop the ball?
  • What factors should principals and IT owners use to evaluate candidate vendors?

We also detail a fixed-fee, sole-source managed IT offering, affianceSUITE FI, configured specifically for financial institutions.

Panelists include Adam Ward, Pat Heller, Dave Koopmans, and Matthew Ryle.

Duration: 60 minutes

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