Version 7.2 ScanTools Plus Help - For Technical Reference Only

Scantron Technical Support

This Scantron software product includes one year of telephone support. If you have questions that are not answered by the User’s Guide or this online documentation, call Scantron Technical Support. When you call, an operator will ask you to describe your problem. The operator will then connect you to a Customer Support analyst. If the analyst is not available, he or she will typically call you back within one hour.

The Scantron Technical Support Department can provide product support in a variety of ways.

Call

(800) 445-3141

between 5:30 A.M. and 4:30 P.M., Pacific Time, Monday through Friday.

FAX

(714) 437-4210

Website/Email

www.scantron.com

[email protected]

Live CHAT

You can also choose GoToAssist Live CHAT, an instant messaging solution, for Technical Support.   Live CHAT is available during Technical Support’s normal business hours from our website.

Go to www.scantron.com, click Support, then click CHAT online with Technical Support.

Before contacting Technical Support, gather the following information:

• Scanner model number (if you are using a Scantron scanner)
• Scanner serial number (located on the back of the scanner)
• Type of computer you are using with the scanner
• Computer operating system
• Steps required to reproduce the problem

Outside the U.S.

Contact your local sales agent for support.

Registering your software

Inside the U.S.

Software registration ensures timely notification of downloadable updates and upgrades which are provided to you as a benefit of a current Software Subscription support agreement.

• Notification of downloadable updates and upgrades.
• Downloading of the updates and upgrades.

NOTE: Non-downloaded software release distribution may incur a fee.

1. Go directly to Scantron Customer Support at www.scantron.com.
2. Log in to the support site. Enter your E-mail address and Password.

If you are a new visitor to the Scantron Customer Support site, you must register as a user before you can register your software. Select Register Now and follow the User Registration instructions provided.

3. Select Register Product.
4. Follow the instructions on the Register A Product page.

Outside the US

Contact your local distributor for software support and registration information.