Call

Scantron Customer Support

This Scantron software product includes one year of telephone support. If you have questions that are not answered by the User’s Guide or this online documentation, call Scantron Customer Support. When you call, an operator will ask you to describe your problem. The operator will then connect you to a Customer Support analyst. If the analyst is not available, he or she will typically call you back within one hour.

The Scantron Customer Support Department can provide product support in a variety of ways.

Call

(800) 445-3141

between 5:30 A.M. and 4:30 P.M., Pacific Time, Monday through Friday.

FAX

(714) 437-4210

Website/Email

Live CHAT

You can also choose GoToAssist Live CHAT, an instant messaging solution, for Customer Support. Live CHAT is available during Customer Support’s normal business hours from our website.

Go to www.scantron.com, click Support, then click CHAT online with Technical Support.

Before contacting Technical Support, gather the following information:

Scanner model number (if you are using a Scantron scanner)

Scanner serial number (located on the back of the scanner)

Type of computer you are using with the scanner

Computer operating system

Steps required to reproduce the problem

Outside the U.S.

Registering your software

See Help on Help for additional information on using this help file.

See Scantron Technical Support for additional information on technical support and training options.

See the ScanTools Suite System Requirements for further details on hardware and software requirements.

ScanTools is a suite of products; the specific information you want may appear in the help for a different module. If you don't find what you're looking for here, try one of the following:

ScanTools Plus Scanning Module WebHelp

(includes Real-Time Character Recognition utilizing NestorReader Help)
ScanTools Plus Application Designer Module WebHelp

(includes Real-Time Character Recognition utilizing NestorReader Help)
ScanTools Plus Download Utility WebHelp
ScanTools Plus User Exits WebHelp
ScanTools Plus Legacy Reference Information WebHelp

(a previous version of ScanTools Plus Help that may help power users)
ScanTools Plus Link SDK WebHelp
(API Help for developers)

Scantron Corporation

Customer Service (forms, products, and services):

1-800-SCANTRON (722-6876)

www.scantron.com

Technical Support:

1-800-445-3141

support@scantron.com

Copyright © 1998-2012 Scantron Corporation. All rights reserved. Use permitted only under license. www.scantron.com. No part of the Help or user guides may be reproduced in any form, or by any means, without express permission from Scantron Corporation.

LINKS TO THIRD PARTY SITES

This help system may contain links to third party websites ("Linked Sites"). The Linked Sites are not under the control of Scantron and Scantron is not responsible for the content of any Linked Site, including without limitation any link contained in a Linked Site or any changes or modifications to a Linked Site. Scantron is not responsible for web casting or any other form of transmission received from any Linked Site. Scantron provides Users with the ability to link the Assessment System to the Linked Sites as a convenience to you, and the inclusion of any link does not imply endorsement by Scantron of the Linked Site or any association with its operators.