Patient Satisfaction Surveys

Scantron has conducted healthcare patient satisfaction surveys for hundreds of managed care agencies and providers. A well-implemented survey process can lead to:

  • Improved patient loyalty and referrals
  • Improved loyalty and referrals
  • Benchmarking patient and service improvement goals
  • Identification, measurement and tracking areas of your organization that are key determinants of patient satisfaction
  • Evaluating performance of individual providers
  • Linking patient satisfaction scores with provider accreditation

The most significant reason why healthcare organizations conduct member or patient surveys today is to identify areas for improvement that will increase patient loyalty, yield higher referrals, increase service volumes.

Choosing a Solution - Scantron Can Help You Today

Choosing a tool for measuring and comparing patient satisfaction can be a daunting task, but finding the right solution can reap numerous benefits for the practice and its patient satisfaction improvement efforts.

Option 1: Do-it Yourself Solution

When you feel confident that you want to handle all aspects of your member or patient satisfaction solution, we have hardware and software that can support your needs. It's in your hands and allows you to survey anytime you want; daily, weekly, monthly, quarterly or annually. It's automated and it's in your hands.

Depending on your needs, we have survey software that not only provides the ability to build surveys, but work with our data collection technology to fully automate your solution. With our software you can distribute your survey in multiple ways: paper (plain or scannable), online (web-hosted or email), kiosk, or wireless.

From the smallest to the largest survey project, we have OMR and imaging scanners to make your survey process quick, accurate and timely. And, we developed an effective, proven process for the production of scannable forms. Used with electronic data collection processes, our OMR scan forms solutions can help you successfully execute your surveys.

Option 2: Let Scantron do it for you

Scantron Survey Services is a full-service survey research organization. We have the ability and experience taking patient satisfaction survey projects from inception to completion and are backed by a 40-year track record of quality and innovation.

Scantron offers a single resource for survey research products and consultation, including multimodal data collection abilities (Web, phone, mail, wireless, and in-person), multi-lingual capabilities, powerful research design and methodologies, and a strong history in the management of data collection.

Our services include:

  • Consulting
  • Design
  • Printing and letter shop
  • Data collection and management
  • Call center
  • Reports and analysis