Customer Satisfaction Surveys

At Scantron, we know that customer loyalty is the true test of customer satisfaction. Even when satisfaction scores tend to be high, many so called satisfied customers go elsewhere for services. In some cases, over 60% of defectors were "satisfied" or "very satisfied".

A customer satisfaction measurement program should flow from and be embedded into every aspect of the corporate culture from the managers to employees. Only when the program is a process and continually changing, evolving and feeding new customer input into the organization will its benefits are realized. Scantron's customer survey solutions provide on-going tracking and early warning systems.

Scantron offers a number of Customer Surveys:

  • Satisfaction
  • Loyalty/Defection
  • Product Specific
  • Transaction-Based

Choosing a Solution - Two Options for Customer Surveys

How can we help? At Scantron, we have two options for your customer satisfaction survey; if do not fit your needs we can create a custom solution for your organization.

Option 1: Survey Services - We handle everything for you.

Option 2: Survey Hardware and Software - You buy what you need to make your own survey solution.

Let Scantron Do It for You

Scantron Survey Services is a full-service survey research organization. We have the ability and experience taking patient satisfaction survey projects from inception to completion and are backed by a 40-year track record of quality and innovation.

Scantron offers a single resource for survey research products and consultation, including multimodal data collection abilities (Web, phone, mail (scannable or plain paper), wireless, and in-person), multi-lingual capabilities, powerful research design and methodologies, and a strong history in the management of data collection.

Learn More About Survey Services >>

Do-it-yourself Solution

When you feel confident that you want to handle all aspects of your member or patient satisfaction solution, we have hardware, software and forms that can support your needs. It's in your hands and allows you to survey anytime you want; daily, weekly, monthly, quarterly or annually.

Depending on your needs, we have survey software that not only provides the ability to build surveys, but work with our data collection technology to fully automate your solution. With our software you can distribute your survey in multiple ways: paper (plain or scannable), online (web-hosted or email), kiosk, or wireless.

From the smallest to the largest survey project, we have OMR and imaging scanners to make your survey process quick, accurate and timely. And, we developed an effective, proven process for the production of scannable forms . Used with electronic data collection processes, our OMR scan forms solutions can help you successfully execute your surveys.

Learn More About Survey Software >>