Scantron Survey Services

"Our mission is to provide full-service survey and data management solutions that deliver insight and information enabling our clients to make intelligent business decisions."

  • Personalized consulting services for research design, planning and results implementation
  • Emphasis on customer and employee satisfaction, engagement and loyalty and how it relates to advocacy at all touch points of the customer experience
  • Multi-Model data collection abilities—paper, web, phone or a hybrid
  • Data analysis and interpretive reporting that identify the Key Drivers promoting customer and employee loyalty
  • Professional project management

Scantron Survey Services provides full-service survey and data management solutions. We take each client project from inception to completion providing data, insight and empowerment enabling intelligent business decisions. Our solutions provide our clients the ability to:

  • Increase satisfaction, loyalty and advocacy among their customers and employees
  • Identify new revenue and growth opportunities
  • Attract and grow new customer relationships
  • Turn marginally profitable customers into profitable ones
  • Make intelligent business decisions that lead to bottom-line profitability

Why Scantron? We are a full service survey and data management solution provider who is a member of the Harland Clarke Family. With over 40 years of experience we have partnered with many of the largest Fortune 500 companies, financial institutions, large automobile manufacturers, airlines, and government agencies. We work together with our clients to provide insights into increasing satisfaction, loyalty and advocacy. Continued improvements in these areas directly impact their bottom-line performance.

We will guide our customers to achieve their survey and data management objectives by:

  • Providing customized surveys, data collection forms and services based on their requirements
  • Utilizing existing customer or employee database information to provide additional segmentation of survey data
  • Combining administration methodologies to reduce costs and increase response rates – paper, web, phone, or a hybrid
  • Detailed data reporting providing clients with Key Drivers, benchmark comparisons and trend analysis on your results
  • Access to our expert team of loyalty and engagement Ph.D. and consultant staff to implement and improve satisfaction, loyalty and advocacy in the client organization
  • Additional consultative services to develop action plans that lead to positive business results
  • Providing a dedicated, professional project management team

Experience is Everything

Every day we assist our customers in the following surveys:

  • Customer Experience Management:
    • Employee Engagement
    • Customer Engagement Survey
    • Customer Experience Surveys
      • New Account/New Customer Survey
      • Closed Account/Lost Customer Survey
      • Transactional Survey
      • Product/Service Survey
  • 360° Evaluations
  • Compliance Data Management
  • Other Opinion Survey Research and Data Collection Solutions

Scantron has a deep history in working with large, complex surveys, but we also service small and medium projects with the same professionalism. We provide organizations with powerful independent, objective survey research that offer their organization strategic feedback from internal and external customers.

We know that our research methodologies, data analysts, and consultants will translate your raw data into actionable information that will help your organization operate more confidently and profitably.

Our services include:

Contact us today for a needs analysis to discuss your goals and how Scantron Survey Services can partner with you for your survey and data management needs.

CASRO

Scantron Corporation is a member of the Council for American Survey Research Organizations (CASRO).