Scantron Survey Process
Scantron Survey Services partners with clients at any level for outsourcing services. Every project is custom designed to the specific client's needs.
What differentiates Scantron Survey Services from the competition? We believe that a survey is a management tool; it provides information that can help managers make decisions about specific opportunities, challenges and issues. Our surveys are always results-oriented. They are carefully designed to seek the data that will be useful to our clients; that is, information that will allow them to take action and move forward.
Therefore, throughout the survey program from design, administration and result phase, we work collaboratively with our client to define:
- What the organization needs to know;
- How best to gather that knowledge; and
- What method will be most advantageous to report the study's results.
Our goal is to assure that the customer receives the maximum possible return on their investment in survey research. Each of the success stories below provide a synopsis of the client's challenge, our solution and the positive results from our program. Additionally, we provide resourceful articles relating to customer and employee research for our clients and prospective partners.
Contact us today to help us learn more about your goals and to design a customized survey program to strengthen the employee, customer and profit link in your organization.
Needs Analysis/Survey Design
Project Planning:
Scantron Survey Services specializes in developing and executing survey programs to give companies the critical information needed for process improvement. By recognizing that every organizational environment and market situation differs, Scantron Survey Services doesn't depend on any single survey technique to gather vital information. Instead, Scantron Survey Services recommends the best approach and methodology to meet the client's specific goals and achieve dependable results.
Project Management:
Scantron Survey Services assigns a Project Manager to each client and project. The Project Manager functions as the primary contact throughout all stages of your study. They are responsible for setting and maintaining all schedules, while coordinating all production services involved with executing the survey project.
Survey research is all about effective change. Unless the survey is properly developed and analyzed, it will not provide the critical feedback for improvement. Scantron Survey Services' survey experts can help you create survey instruments that are valid and reliable through the following services:
Needs Assessment/Survey Plan:
Scantron Survey Services' consultants begin working with clients to conduct a thorough needs assessment. Using the information gathered, the consultant develops a formal survey plan, a project blueprint that is used to focus the research study and ensure that major strategic and tactical goals and objectives will be met. It also provides a frame of reference from which to build and sustain future studies. This service may also include recommendations on sampling plan, validation/pre-testing, custom survey development or refinement..
Survey Development:
Scantron Survey Services' consultants will develop a customized survey instrument that will measure and assess each of your objectives or refine an existing survey to ensure content validity.
Contact us today to help us learn more about your goals and to design a customized survey program to strengthen the employee, customer and profit link in your organization.
Administration
Project Administration:
The survey administration and collection process includes the distribution, administration and collection of survey announcements, instruments, incentives and fulfillment utilizing traditional, electronic or a combination of modalities.
Regardless of the collection method selected for your project, all responses are tracked through delivery, data preparation, scanning and reporting to ensure accuracy and completeness. Auditing is available to review the process.
Tools and Technologies
Scantron Survey Services has the latest, state-of-the-art tools and technologies for survey administration and collection.
Paper-Based Methods
Scannable, Full-Color Digital Logos & Print, Database Tieback, Hand-Out, and Magazine Insert We provide a variety of paper-based solutions, including machine and handprint technology and traditional optical mark reader (OMR) expertise. Our paper data collection not only includes scanning, but also allows for fax-based data collection. We also offer electronic storage and retrieval solutions for converting paper documents to an electronic format.
Form Design and Printing
At our printing facility in Irvine, California, more than 480 million forms per year are processed. Therefore, we understand that accuracy of any data gathering project depends on the quality of the form design and printing. To ensure successful data collection project results, we offer world-class printing with the highest levels of quality control. We also utilize the latest four-color process, digital printing technology to offer our customers the power of personalized custom documents that are sure to build customer loyalty and increase response rates.
Mail Shop Services:
Scantron Survey Services' mail shop services can meet all fulfillment services needs. Capabilities include custom labeling and packaging, individualized mailing, barcode tracking, bulk shipping and palletizing. Our mail inserting machines also include material piece verification.
Web-based Methods
Available 24/7, Database Tieback, Email or Web Pop-Up Invitations, Skip Logic, Graphics, Forced Response, and Validation
Scantron Survey Services offers custom Web-based solutions to distribute and collect data. Surveys deployed through various electronic methods are an attractive option because of the availability of immediate response reporting.
Interactive Voice Response Surveys
Customized with Voice Talent, Music, Skip Logic, Validation, Automatic Database Tieback, Available 24/7, and Call Transfer
Our Interactive Voice Response survey system allows respondents to call a toll-free phone number at their convenience to respond to pre-recorded survey questions by using their telephone key-pad. Open-ended questions and comments may be captured from the respondent and transcribed or saved as audible files for your review and analysis.
Personal Telephone Interviews
Highly Professional Staff, Skip Logic, Validation, Database Tieback, and Call Transfer
Scantron Survey Services' call center has the latest computer assisted telephone interviewing (CATI) software with predictive dialing.
Contact us today to help us learn more about your goals and to design a customized survey program to strengthen the employee, customer and profit link in your organization.
Reporting
Scantron Survey Services offers a wide variety of data analyses and customizable reporting methods to provide you with comprehensive, yet meaningful and actionable reports based on your survey objectives.
Scantron Survey Services can help you design, program, and generate useful information from your survey data by employing descriptive or inferential statistical analyses, narrative summary reports, and gap analysis reports in graphical, textual, or graphical formats. Additionally, reports may be distributed using paper and electronic methods.
Common statistical analyses and reporting methods include:
- Snapshot Reporting
- Overall Item Analysis (Distribution/Frequency Analysis)
- Demographic Breakouts of Responses (Filtered and Crosstabulation Analysis)
- Identification of Key Factors, Root Cause and Correlation Analysis
- Identification of Strengths/Weaknesses (Gap Analysis)
- 180/360 Multi-Rater Reports
- Strategic Focus Maps
- Identification of Customers for Further Development
- Trend and Time Series Analysis
- Benchmarking
- Comment Reports
- Results Tracking
- Action Planning Tools
Contact us today to help us learn more about your goals and to design a customized survey program to strengthen the employee, customer and profit link in your organization.
Action Planning
Results (Post-Survey) Consulting Services:
Most of research project efforts are wasted. The data is compiled, presented and then it goes on a shelf, unvisited until next time. Why? Because many of the results provided don't tell the company the "so what". What you learn from your research is that your satisfaction score is an 8.5 on a 10-point scale. It is up from 8.3 last year. However, profitability and sales is dropping. Why? Because your scores aren't telling you where resources can be allocated to stimulate the greatest overall return from performance improvement.
That's where Scantron Survey Services' post-survey consulting can help your organization to focus your resources on the most important key drivers for reaching your desired outcomes. We'll help you to gain the most from your improvement efforts with the following services:
Descriptive Exec Summary
- Identifies key findings based on descriptive statistics (mean, mode, standard deviations, trends)
- Includes limited recommendations
- Delivered electronically
- Includes one-hour telephone debrief
Interpretive Summary
- Identifies key findings based on descriptive AND inferential statistics (factor and regression analysis, correlation coefficients, significance testing, etc)
- Includes strong recommendations
- Measures significance of the findings
- Includes stronger conclusions and recommendations
- Saves all the money that could be spent on inappropriate solutions
Presentation of Results
This is an in-person presentation of the survey results presented to key constituents within the client organization. We will highlight the significant findings and provide the external interpretation of the results from an unbiased source, which helps lend credibility and validity to the survey research study and results.
Other Consulting Services:
- We do it all!
- Follow-up training and coaching
- Action planning workshops
- General intervention work
Contact us today to help us learn more about your goals and to design a customized survey program to strengthen the employee, customer and profit link in your organization.
