Scantron Survey Services

We help organizations better understand stakeholders' perceptions. Our dedicated project management team works closely with you to achieve your survey and data management objectives. Survey Services are yet another way we help you get the insight needed to make more informed decisions.
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Overview
Full-Service Provider
AllianceLink™

The AllianceLink® Financial solution is a comprehensive, multi-channel employee and customer engagement solution that takes Customer Experience Management from theory to practice.

Through a series of research-based surveys, financial institutions can measure, monitor, and improve customer and employee experiences, leading to long-term profitable growth for the company.

AllianceLink Financial goes beyond traditional surveys to improve the overall customer experience in your financial institution by providing:

  • Ongoing measurement of the customer experience including customer and employee satisfaction, loyalty, and advocacy
  • Trending analysis for tracking performance over time
  • Specific product or service enhancements
  • Increase in cross-selling success rates
  • Problem resolution to increase employee and customer retention
  • Account holder profiles to identify differences in financial goals, banking preferences, and service expectations by demographic group
  • Comparison of performance across other industry benchmarks, branches, or departments to emulate “best practices”