Contact Scantron
1.800.SCANTRON
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Overview
Do You Need:
- Help understanding what your customer thinks today?
- Help implementing streamlined, automated customer processes like order entry, product registration and loyalty enrollment?
- Help monitoring customer and employee satisfaction, ensuring effectiveness and highlighting change areas?
- Providing the tools that can impact the total customer experience and create true customer loyalty?
Scantron Can Help You Today!
For over 40 years, organizations have turned to Scantron automated data collection solutions for a wide variety customer and marketing applications. We will collaborate with you to create a solution that will help you improve customer and employee satisfaction, gain more valuable customer information, increase the efficiency and cost-effectiveness of your operations, and be more competitive by turning raw data into valuable information.
Customer Satisfaction Surveys
Effectively monitoring customers' satisfaction with your products and services can have an immediate impact on the direction of your organization. Knowing how they feel helps you make knowledgeable improvements or expand areas in which your organization excels.
Scantron has worked with automakers, airlines, financial institutions, and retailers to create customer satisfaction solutions that gather valuable information used to build truly customer-centric organizations. Many organizations also use this information as the basis for their employee incentive programs and as an effective way to communicate strengths and weaknesses to branches, retail stores, or dealerships.
Loyalty Enrollment
Loyalty programs are effective customer retention tools; however, the administration of these programs often involves costly manual processes that lead to missed or incorrect information and customer frustration.
Scantron has helped several large travel organizations redesign their loyalty enrollment and update processes, and we can put our expertise to work for you, too. We can provide in-house customized solutions that allow your customers to enroll or make changes via mail, Internet, or telephone using our state-of-the-art scanning and image collection technologies. You can also choose to implement a completely automated solution at a Scantron facility.
Product Registration
Scantron can help you create a fully automated, multi-channel product registration solution. Your customers can respond to your information request via mail, Internet, fax, or telephone. By offering multiple response methods, you can increase your product registration response rate and capitalize on the customer information gathered by creating smarter, more focused marketing campaigns. Create a registration solution in-house by using our technology or you can choose use Scantron's state-of-the-art facilities.
Order Entry
Scantron can help you automate your order entry process by creating paper and Web order forms and processing collected data using state-of-the-art scanning and image collection technologies. We also offer contact center capabilities, including call center and Interactive Voice Response (IVR) technologies. Your customers can mail, fax, email, or call in orders, and this flexibility can lead to increased orders and efficiency.
Employee Satisfaction Surveys
People make the difference. Your employees create the customer experience, time and time again. It's no surprise that the number one factor in creating customer loyalty is positive employee interaction. Research and surveys verify this as fact, so now what? Scantron not only understands that you need help in creating solutions that monitor your employees' satisfaction, but also points out areas of improvement and superiority with branding efforts and customer care.
